Privacy policy

VORTEX operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).
VORTEX is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies, relates to, describes, or can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified.

Depending on how you interact with the Services, where you live, and as permitted or required by law, we may collect or process the following categories of personal information:

  • Contact details such as name, billing address, shipping address, phone number, and email address

  • Financial information including payment card details, transaction information, form of payment, and payment confirmation (processed securely by our payment providers)

  • Account information including username, password, preferences, and settings

  • Transaction information including products viewed, added to cart, purchased, returned, exchanged, or canceled

  • Communications including messages sent to us via email, contact forms, or customer support

  • Device information including IP address, browser type, operating system, and unique identifiers

  • Usage information including how and when you interact with or navigate the Services

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, when you place an order, create an account, contact us, or otherwise provide information

  • Automatically, through your use of the Services, cookies, and similar tracking technologies

  • From service providers, who collect or process personal information on our behalf

  • From partners or third parties, as permitted by applicable law

How We Use Your Personal Information

We may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

To process payments, fulfill orders, arrange shipping, manage returns or exchanges, create and manage accounts, remember preferences, recommend products, and improve our Services.

Marketing and Advertising

To send promotional communications by email or text message, and to display advertisements based on your activity on our store or other websites. You may opt out of marketing communications at any time.

Security and Fraud Prevention

To authenticate accounts, detect and prevent fraud, unauthorized transactions, illegal activity, and to protect the security of our Services.

Communicating with You

To provide customer support, respond to inquiries, and maintain our relationship with you.

Legal Reasons

To comply with applicable laws, respond to lawful requests, enforce our terms and policies, and protect our rights and the rights of others.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • With Shopify, payment processors, fulfillment partners, shipping carriers, analytics providers, and other service providers

  • With marketing and advertising partners, in accordance with their privacy policies

  • When you direct or consent to such disclosure

  • With affiliates or within our corporate group

  • In connection with a business transaction (such as a merger or sale of assets)

  • To comply with legal obligations or protect our rights

We do not knowingly sell personal information.

Relationship with Shopify

The Services are hosted by Shopify Inc. Shopify collects and processes personal information to provide and improve its services. Information submitted through our store may be transferred to Shopify and other third parties located in countries outside your jurisdiction.

To learn more about how Shopify uses your personal information, please visit:
https://privacy.shopify.com

Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of such websites. We encourage you to review their privacy policies before providing any personal information.

Children’s Data

The Services are not intended for children under the age of 18.
We do not knowingly collect personal information from children.

Security and Retention

We take reasonable measures to protect your personal information. However, no security system is impenetrable, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access personal information we hold about you

  • Request correction or deletion of your personal information

  • Request data portability

  • Opt out of targeted advertising or marketing communications

You may exercise your rights by contacting us using the details below. We may need to verify your identity before processing requests.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence, including in jurisdictions with different data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

VORTEX
 Email: vortexwatches.contact@gmail.com